Refund Policy

Boardinn is operated by Individual Entrepreneur Evgenii Iakovenko. This policy applies to paid subscriptions purchased through our checkout. The free trial takes no payment, so there is nothing to refund from it.

How payments work

Subscription payments are handled by Paddle (Paddle.com Market Limited), our merchant of record, which processes the transaction, issues the receipt and handles applicable taxes. Paddle appears on your statement, and refunds are returned through Paddle to the payment method you used.

Refunds

If Boardinn is not working out, tell us. For a first subscription purchase, we will refund in full if you ask within 14 days of the purchase. After that, subscriptions can be cancelled at any time and remain active until the end of the paid period; we do not refund partial billing periods, except where something on our side went wrong — if the service was materially unavailable or broken, we will make it right.

Nothing here limits rights you have under mandatory consumer law where you are based.

How to ask

Write to hello@boardinn.petfrom the email address on the account, with the hotel name. We respond to every refund request and aim to resolve them within a few business days. You can also ask Paddle directly through its buyer support at paddle.net, quoting the receipt they emailed you.